Returns & Exchanges

At Charms, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel and accessories. If your latest fashion find isn't the perfect fit, we are here to help you find an alternative or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.