Frequently Asked Questions

Everything you need to know about your Charms experience.

What materials are used in Charms jewelry and accessories?

We use high-quality materials including 14k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.

How should I care for my Charms pieces?

To maintain the brilliance of your fashion pieces, we recommend avoiding contact with water, perfumes, and lotions. Store them in a cool, dry place, preferably in the provided microfiber pouch.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.